TY  - BOOK
AU  - Hinkin,Timothy R.
TI  - Cases in hospitality management: a critical incident approach 
SN  - 0471107549
AV  - TX911.3 .M27 H564C
PY  - 1995///
CY  - New York, N.Y.
PB  - Wiley
KW  - HOSPITALITY INDUSTRY
KW  - UNITED STATES
KW  - MANAGEMENT
KW  - CASE STUDIE
N1  - Includes bibliographical references
ER  -