Bergeron, Bryan P. <br/><br/>
The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships 

 - New York, N.Y. :  McGraw-Hill,  2001 
 - 261 
<br/><br/><label>ISBN: </label>007136479X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER LOYALTY<br/>INTERNET MARKETING
<br/><br/><label>LC Class. No.: </label>HF5415.525  / B473E