TY  - BOOK
AU  - Bergeron,Bryan P.
TI  - The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships
SN  - 007136479X
AV  - HF5415.525 B473E
PY  - 2001///
CY  - New York, N.Y.
PB  - McGraw-Hill
KW  - CUSTOMER LOYALTY
KW  - INTERNET MARKETING
ER  -