Swartz, Teresa, ed. <br/><br/>
Handbook of services marketing & management 

 - Thousand Oaks, Calif. :  Sage,  2000 
 - 521 
<br/><br/><label>ISBN: </label>0761916121 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE INDUSTRIES--MARKETING<br/>SERVICE INDUSTRIES--MANAGEMENT<br/>CUSTOMER SERVICES--MARKETING<br/>CUSTOMER SERVICES--MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD9980.5  / H362