Chaston, Ian <br/><br/>
Customer-focused marketing : actions for delivering greater internal and external customer satisfaction 

 - London :  McGraw-Hill,  1993 
 - 222 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MARKETING--MANAGEMENT<br/>CONSUMER SATISFACTION<br/>CUSTOMER RELATIONS
<br/><br/><label>LC Class. No.: </label>HF5415.13  / C427C