TY  - BOOK
AU  - Chang,Richard Y.
AU  - Morgan,Mark W.
TI  - Performance scorecards : measuring the right things in the real world
SN  - 0787952729
AV  - HD58.9 C426P
PY  - 2000///
CY  - San Francisco, Calif.
PB  - Jossey-Bass
KW  - ORGANIZATIONAL EFFECTIVENESS
KW  - MEASUREMENT
KW  - PERFORMANCE TECHNOLOGY
ER  -