TY  - BOOK
AU  - Gutek,Barbara A.
AU  - Welsh,Theresa M.
TI  - The brave new service strategy : aligning customer relationships, market strategies, and business structures
SN  - 0814405274
AV  - HF5415.5 G873B
PY  - 2000///
CY  - New York, N.Y.
PB  - AMACOM
KW  - CUSTOMER SERVICES
ER  -