TY - BOOK AU - Jackson,Thomas L. AU - Dyer,Constance E. TI - Corporate diagnosis : setting the global standard for excellence AV - HD62.15 J324C PY - 1996/// CY - Portland, Or. PB - Productivity Press KW - TOTAL QUALITY MANAGEMENT KW - INDUSTRIAL PRODUCTIVITY KW - EVALUATION KW - PERFORMANCE TECHNOLOGY KW - STRATEGIC PLANNING ER -