Sterne, Jim <br/><br/>
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive 

 - 2nd ed. 
 - New York, N.Y. :  Wiley,  2000 
 - 351 p. 
<br/><br/><label>ISBN: </label>0471382582 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES--COMMUNICATION SYSTEMS<br/>INTERNET MARKETING<br/>WORLD WIDE WEB<br/>INTERNET (COMPUTER NETWORK)
<br/><br/><label>LC Class. No.: </label>HF5415.5  / S737C 2000