TY  - BOOK
AU  - Sterne,Jim
TI  - Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
SN  - 0471382582
AV  - HF5415.5 S737C 2000
PY  - 2000///
CY  - New York, N.Y.
PB  - Wiley
KW  - CUSTOMER SERVICES
KW  - COMMUNICATION SYSTEMS
KW  - INTERNET MARKETING
KW  - WORLD WIDE WEB
KW  - INTERNET (COMPUTER NETWORK)
ER  -