Ramaswamy, Rohit <br/><br/>
Design and management of service processes : keeping customers for life 

 - Reading, Mass. :  Addison-Wesley Pub.Co.,  1996 
 - 424 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES--MANAGEMENT<br/>SERVICE INDUSTRIES--QUALITY CONTROL<br/>PRODUCTION PLANNING<br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HF5415.5  / R352D