TY  - BOOK
AU  - Ramaswamy,Rohit
TI  - Design and management of service processes : keeping customers for life
AV  - HF5415.5 R352D
PY  - 1996///
CY  - Reading, Mass.
PB  - Addison-Wesley Pub.Co.
KW  - CUSTOMER SERVICES
KW  - MANAGEMENT
KW  - SERVICE INDUSTRIES
KW  - QUALITY CONTROL
KW  - PRODUCTION PLANNING
KW  - TOTAL QUALITY MANAGEMENT
ER  -