TY  - BOOK
AU  - Kaplan,Robert S.
AU  - Norton,David P.
TI  - The balanced scorecard : translating strategy into action
AV  - HD56 K364B
PY  - 1996///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - INDUSTRIAL PRODUCTIVITY
KW  - MEASUREMENT
KW  - STRATEGIC PLANNING
KW  - ORGANIZATIONAL EFFECTIVENESS
KW  - EVALUATION
ER  -