Terrill, Craig <br/><br/>
Market leadership strategies for service companies : creating growth, profits, and customer loyalty 

 - Lincolnwood, Ill. :  NTC Business,  2000 
 - 268 
<br/><br/><label>ISBN: </label>0844224413 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE INDUSTRIES--MARKETING--MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD9980.5  / T477M