TY  - BOOK
AU  - Terrill,Craig
AU  - Middlebrooks,Arthur
TI  - Market leadership strategies for service companies : creating growth, profits, and customer loyalty
SN  - 0844224413
AV  - HD9980.5 T477M
PY  - 2000///
CY  - Lincolnwood, Ill.
PB  - NTC Business
KW  - SERVICE INDUSTRIES
KW  - MARKETING
KW  - MANAGEMENT
ER  -