TY  - BOOK
AU  - Wiersema,Frederik Derk,ed
TI  - Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA
AV  - HF5415.5 C877
PY  - 1998///
CY  - New York, N.Y.
PB  - HarperBusiness
KW  - CUSTOMER SERVICES
KW  - CASE STUDIES
ER  -