Hiebeler, Robert <br/><br/>
Best practices : building your business with customer-focused solutions 

 - New York, N.Y. :  Touchstone,  2000 
 - 240 
<br/><br/><label>ISBN: </label>068484804X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES--MANAGEMENT--CASE STUDIES<br/>CUSTOMER SERVICES--QUALITY CONTROL--CASE STUDIES<br/>INDUSTRIAL MANAGEMENT--CASE STUDIES
<br/><br/><label>LC Class. No.: </label>HF5415.5  / H532B