TY  - BOOK
AU  - Hiebeler,Robert
AU  - Kelly,Thomas B.
AU  - Ketteman,Charles
TI  - Best practices : building your business with customer-focused solutions
SN  - 068484804X
AV  - HF5415.5 H532B
PY  - 2000///
CY  - New York, N.Y.
PB  - Touchstone
KW  - CUSTOMER SERVICES
KW  - MANAGEMENT
KW  - CASE STUDIES
KW  - QUALITY CONTROL
KW  - INDUSTRIAL MANAGEMENT
ER  -