Lovelock, Christopher H. Services marketing : Australia and New Zealand - Sydney : Prentice Hall, 1998 - 570 Subjects--Topical Terms: SERVICE INDUSTRIES--AUSTRALIA--MARKETINGSERVICE INDUSTRIES--NEW ZEALAND--MARKETINGCUSTOMER SERVICES--AUSTRALIA--MARKETINGCUSTOMER SERVICES--NEW ZEALAND--MARKETING LC Class. No.: HF5415.122 / L683S