TY  - BOOK
AU  - Lovelock,Christopher H.
AU  - Patterson,Paul G.
AU  - Walker,Rhett H.
TI  - Services marketing : Australia and New Zealand
AV  - HF5415.122 L683S
PY  - 1998///
CY  - Sydney
PB  - Prentice Hall
KW  - SERVICE INDUSTRIES
KW  - AUSTRALIA
KW  - MARKETING
KW  - NEW ZEALAND
KW  - CUSTOMER SERVICES
ER  -