Carlaw, Peggy <br/><br/>
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers 

 - New York, N.Y. :  McGraw-Hill,  1999 
 - 209 
<br/><br/><label>ISBN: </label>0070779740 
<br/><br/><label>Subjects--Topical Terms: </label><br/>EMPLOYEES--TRAINING OF<br/>CUSTOMER SERVICE--MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HF5415.5  / C374B