TY  - BOOK
AU  - Carlaw,Peggy
AU  - Deming,Vasudha Kathleen
TI  - The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
SN  - 0070779740
AV  - HF5415.5 C374B
PY  - 1999///
CY  - New York, N.Y.
PB  - McGraw-Hill
KW  - EMPLOYEES
KW  - TRAINING OF
KW  - CUSTOMER SERVICE
KW  - MANAGEMENT
ER  -