Ray, Sally J <br/><br/>
Strategic communication in crisis management :  lessons from the airline industry / 
Sally J. Ray 
 - Westport, Conn. :  Quorum,  1999 
 - 260 p. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1567201539 
<br/><br/><label>Subjects--Topical Terms: </label><br/>AIRCRAFT ACCIDENTS<br/>AIRLINES--COMMUNICATION SYSTEMS<br/>CRISIS MANAGEMENT<br/>COMMUNICATION IN MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TL553.5  / R39S