TY  - BOOK
AU  - Ray,Sally J
TI  - Strategic communication in crisis management: lessons from the airline industry 
SN  - 1567201539
AV  - TL553.5 R39S
PY  - 1999///
CY  - Westport, Conn.
PB  - Quorum
KW  - AIRCRAFT ACCIDENTS
KW  - AIRLINES
KW  - COMMUNICATION SYSTEMS
KW  - CRISIS MANAGEMENT
KW  - COMMUNICATION IN MANAGEMENT
N1  - Includes bibliographical references and index
ER  -