Foss, Bryan <br/><br/>
Successful customer relationship marketing :  new thinking, new strategies, new tools for getting closer to your customers / 
Bryan Foss & Merlin Stone 
 - London :  Kogan Page,  2001 
 - 522 p. :  ill. 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>0749435798 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS<br/>RELATIONSHIP MARKETING
<br/><br/><label>LC Class. No.: </label>HF5415.5  / F677S