TY  - BOOK
AU  - Foss,Bryan
AU  - Stone,Merlin
TI  - Successful customer relationship marketing: new thinking, new strategies, new tools for getting closer to your customers 
SN  - 0749435798
AV  - HF5415.5 F677S
PY  - 2001///
CY  - London
PB  - Kogan Page
KW  - CUSTOMER RELATIONS
KW  - RELATIONSHIP MARKETING
N1  - Includes index
ER  -