Yates, Rochelle <br/><br/>
A librarian's guide to telephone reference service / 
Rochelle Yates 
 - Hamden, Conn. :  Library Professional,  1986 
 - 136 p. 
<br/><br/>Includes bibliographies and index 
<br/><br/><label>ISBN: </label>0208020837 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TELEPHONE REFERENCE SERVICES (LIBRARIES)<br/>REFERENCE SERVICES (LIBRARIES)<br/>COMMUNITY INFORMATION SERVICES<br/>SUBJECT HEADINGS
<br/><br/><label>LC Class. No.: </label>Z711  / Y373L