TY  - BOOK
AU  - Yates,Rochelle
TI  - A librarian's guide to telephone reference service
SN  - 0208020837
AV  - Z711 Y373L
PY  - 1986///
CY  - Hamden, Conn.
PB  - Library Professional
KW  - TELEPHONE REFERENCE SERVICES (LIBRARIES)
KW  - REFERENCE SERVICES (LIBRARIES)
KW  - COMMUNITY INFORMATION SERVICES
KW  - SUBJECT HEADINGS
N1  - Includes bibliographies and index
ER  -