Keen, Peter G.W. Every manager's guide to business processes : a glossary of key terms & concepts for today's business leader / Peter G.W. Keen and Ellen M. Knapp - Boston, Mass. : Harvard Business School Press, c1996 - 219 p. : ill. Includes index ISBN: 0875845754 Subjects--Topical Terms: INDUSTRIAL MANAGEMENT--TERMINOLOGYBUSINESS--TERMINOLOGY LC Class. No.: HD30.17 / K436E