Customer statisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification /
Terry G. Vavra
- Milwaukee, Wis. : ASQ Quality Press, c2002
- 307 p. : ill. + 1 CD-ROM
Includes bibliographical references and index
0873895002
CONSUMER SATISFACTION--STATISTICAL METHODS QUESTIONNAIRES ISO 9000 SERIES STANDARDS--HANDBOOKS, MANUALS, ETC.