TY  - BOOK
AU  - Vavra,Terry G.
TI  - Customer statisfaction measurement simplified: a step-by-step guide for ISO 9001:2000 certification 
SN  - 0873895002
AV  - HF5415.335 V387C
PY  - 2002///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - CONSUMER SATISFACTION
KW  - STATISTICAL METHODS
KW  - QUESTIONNAIRES
KW  - ISO 9000 SERIES STANDARDS
KW  - HANDBOOKS, MANUALS, ETC
N1  - Includes bibliographical references and index
ER  -