Bhote, Keki R. The ultimate Six Sigma : beyond quality excellence to total business excellence / Keki R. Bhote - New York, N.Y. : AMACOM, c2002 - 404 p. : ill. Includes bibliographical references and index ISBN: 0814406777 Subjects--Topical Terms: PROCESS CONTROL LC Class. No.: TS156.8 / B467U