Clegg, Brian <br/><br/>
Capturing customers' hearts :  leave your competition to chase their pockets / 
Brian Clegg 
 - London :  Financial Times/Prentice Hall,  2000 
 - 223 p. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0273649310 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER LOYALTY<br/>CUSTOMER RELATIONS<br/>CONSUMER SATISFACTION
<br/><br/><label>LC Class. No.: </label>HF5415.5  / C533C