TY  - BOOK
AU  - Clegg,Brian
TI  - Capturing customers' hearts: leave your competition to chase their pockets 
SN  - 0273649310
AV  - HF5415.5 C533C
PY  - 2000///
CY  - London
PB  - Financial Times/Prentice Hall
KW  - CUSTOMER LOYALTY
KW  - CUSTOMER RELATIONS
KW  - CONSUMER SATISFACTION
N1  - Includes bibliographical references and index
ER  -