Basch, Michael D.

Customer culture : how FedEx and other great companies put the customer first every day / Michael D. Basch - Upper Saddle River, N.J. : Financial Times/Prentice Hall, c2002 - 274 p. : ill. - Financial Times Prentice Hall books .

Includes index

0130353310


CORPORATE CULTURE
ORGANIZATIONAL EFFECTIVENESS
QUALITY OF WORK LIFE
CUSTOMER LOYALTY
CORPORATE CULTURE--CASE STUDIES
ORGANIZATIONAL EFFECTIVENESS--CASE STUDIES

HD58.7 / B372C