Basch, Michael D. <br/><br/>
Customer culture :  how FedEx and other great companies put the customer first every day / 
Michael D. Basch 
 - Upper Saddle River, N.J. :  Financial Times/Prentice Hall,  c2002 
 - 274 p. :  ill. 
 - Financial Times Prentice Hall books .
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>0130353310 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CORPORATE CULTURE<br/>ORGANIZATIONAL EFFECTIVENESS<br/>QUALITY OF WORK LIFE<br/>CUSTOMER LOYALTY<br/>CORPORATE CULTURE--CASE STUDIES<br/>ORGANIZATIONAL EFFECTIVENESS--CASE STUDIES
<br/><br/><label>LC Class. No.: </label>HD58.7  / B372C