TY  - BOOK
AU  - Basch,Michael D.
TI  - Customer culture: how FedEx and other great companies put the customer first every day 
T2  - Financial Times Prentice Hall books
SN  - 0130353310
AV  - HD58.7 B372C
PY  - 2002///
CY  - Upper Saddle River, N.J.
PB  - Financial Times/Prentice Hall
KW  - CORPORATE CULTURE
KW  - ORGANIZATIONAL EFFECTIVENESS
KW  - QUALITY OF WORK LIFE
KW  - CUSTOMER LOYALTY
KW  - CASE STUDIES
N1  - Includes index
ER  -