Customer relationship management :  perspectives from the marketplace / 
Simon Knox ... [et al.] 
 - Oxford :  Butterworth-Heinemann,  2003 
 - 302 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0750656778 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS--MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HF5415.5  / C877