Ahmed, Pervaiz K. Internal marketing : tools and concepts for customer-focused management / Pervaiz K. Ahmed and Mohammed Rafiq - Oxford : Butterworth-Heinemann, 2002 - 299 p. : ill. Published in association with the Chartered Institute of marketing Includes bibliographical references and index ISBN: 0750648384 Subjects--Topical Terms: MARKET--MANAGEMENTMARKET--MANAGEMENT--CASE STUDIESORGANIZATIONAL EFFECTIVENESSORGANIZATIONAL EFFECTIVENESS--CASE STUDIES LC Class. No.: HF5415.13 / A353I