Larson, Alan <br/><br/>
Demystifying six sigma :  a company-wide approach to continuous improvement / 
Alan Larson 
 - New York, N.Y. :  AMACOM,  c2003 
 - 191 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0814471846 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT<br/>SIX SIGMA (QUALITY CONTROL STANDARD)<br/>CUSTOMER SERVICES--QUALITY CONTROL
<br/><br/><label>LC Class. No.: </label>HD62.15  / L377D