TY  - BOOK
AU  - Larson,Alan
TI  - Demystifying six sigma: a company-wide approach to continuous improvement 
SN  - 0814471846
AV  - HD62.15 L377D
PY  - 2003///
CY  - New York, N.Y.
PB  - AMACOM
KW  - TOTAL QUALITY MANAGEMENT
KW  - SIX SIGMA (QUALITY CONTROL STANDARD)
KW  - CUSTOMER SERVICES
KW  - QUALITY CONTROL
N1  - Includes bibliographical references and index
ER  -