TY  - BOOK
AU  - Van Der Wagen,Lynn
TI  - Communication in tourism & hospitality: meeting the world in the workplace 
SN  - 1862504733
AV  - TX911 L966C
PY  - 1997///
CY  - Australia
PB  - Hospitality Press
KW  - CUSTOMER SERVICE
KW  - INTERPERSONAL COMMUNICATION
KW  - INTERNATIONAL COMMUNICATION
KW  - BUSINESS COMMUNICATION
KW  - HOSPITALITY INDUSTRY
KW  - AUSTRALIA
KW  - TOURIST TRADE
N1  - Includes bibliographical references and index
ER  -