Thompson, Harvey <br/><br/>
The customer-centered enterprise :  how IBM and other world-class companies achieve extraordinary results by putting customers first / 
Harvey Thompson 
 - New York, N.Y. :  McGraw-Hill,  c2000 
 - 247 p. :  ill. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0071352104 
<br/><br/><label>Subjects--Corporate Names: </label><br/>INTERNATIONAL BUSINESS MACHINES CORPORATION--CUSTOMER SERVICES
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES<br/>CUSTOMER RELATIONS<br/>SUCCESS IN BUSINESS
<br/><br/><label>LC Class. No.: </label>HF5415.5  / T465C