TY  - BOOK
AU  - Thompson,Harvey
TI  - The customer-centered enterprise: how IBM and other world-class companies achieve extraordinary results by putting customers first 
SN  - 0071352104
AV  - HF5415.5 T465C
PY  - 2000///
CY  - New York, N.Y.
PB  - McGraw-Hill
KW  - INTERNATIONAL BUSINESS MACHINES CORPORATION
KW  - CUSTOMER SERVICES
KW  - CUSTOMER RELATIONS
KW  - SUCCESS IN BUSINESS
N1  - Includes index
ER  -