TY  - BOOK
AU  - Saxton,Matthew L.
AU  - Richardson,John V.
TI  - Understanding reference transactions: transforming an art into a science 
T2  - Library and information science
SN  - 0125877803
AV  - Z711 S297U
PY  - 2002///
CY  - Amsterdam
PB  - Academic Press
KW  - REFERENCE SERVICES (LIBRARIES)
KW  - INTERVIEWING
KW  - LIBRARY SERVICES
KW  - INFORMATION SERVICES
N1  - Includes bibliographical references and index
ER  -