Owen, Tim Buckley <br/><br/>
Success at the enquiry desk :  successful enquiry answering - every time / 
Tim Buckley Owen 
 - 4th ed. 
 - London :  Facet,  2003 
 - 114 p. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>1856044777 
<br/><br/><label>Subjects--Topical Terms: </label><br/>REFERENCE SERVICES (LIBRARIES)--GREAT BRITAIN
<br/><br/><label>LC Class. No.: </label>Z711  / O936S 2003