TY  - BOOK
AU  - Owen,Tim Buckley
TI  - Success at the enquiry desk: successful enquiry answering - every time 
SN  - 1856044777
AV  - Z711 O936S 2003
PY  - 2003///
CY  - London
PB  - Facet
KW  - REFERENCE SERVICES (LIBRARIES)
KW  - GREAT BRITAIN
N1  - Includes index
ER  -