Total quality management / 
Dale H. Besterfield ... [et al.] 
 - 3rd ed. , international ed. 
 - Upper Saddle River, N.J. :  Pearson Prentice Hall,  c2003 
 - 640 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0131228099 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD62.15  / T672 2003