TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Total quality management
SN  - 0131228099
AV  - HD62.15 T672 2003
PY  - 2003///
CY  - Upper Saddle River, N.J.
PB  - Pearson Prentice Hall
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes bibliographical references and index
ER  -