Thompson, Harvey <br/><br/>
Who stole my customer?? :  winning strategies for creating and sustaining customer loyalty / 
Harvey Thompson 
 - Upper Saddle River, N.J. :  Pearson/Prentice Hall,  c2004 
 - 210 p. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0131453564 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER LOYALTY<br/>CUSTOMER RELATIONS<br/>CONSUMER SATISFACTION
<br/><br/><label>LC Class. No.: </label>HF5415.525  / T465W