TY  - BOOK
AU  - Thompson,Harvey
TI  - Who stole my customer??: winning strategies for creating and sustaining customer loyalty 
SN  - 0131453564
AV  - HF5415.525 T465W
PY  - 2004///
CY  - Upper Saddle River, N.J.
PB  - Pearson/Prentice Hall
KW  - CUSTOMER LOYALTY
KW  - CUSTOMER RELATIONS
KW  - CONSUMER SATISFACTION
N1  - Includes index
ER  -